Refund policy

Return & Refund Policy

Due to the personalized nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 7 days of delivery:

• Email us at Custom.core@outlook.com with your order number.

• Attach clear photos of the damaged item, packaging, and shipping label.

Review & Resolution

Upon receiving your photos, our team will inspect the claim and determine, at our sole discretion, whether a replacement or refund is approved. If approved, refunds are processed back to your original payment method within standard banking timelines.