Shipping policy

Shipping Policy

1. Processing & Fulfillment All items are custom-made upon order. Please allow [1-30] business days for production and processing prior to shipment. Tracking information is provided via email once the carrier scans the parcel.

2. Carrier Responsibility & Transfer of Risk Once an order is transferred to the shipping carrier, all title and risk of loss pass entirely to the customer. Custom Core is not responsible for, nor liable for, any actions, delays, or failures caused by third-party shipping carriers.

3. Lost, Stolen, or Delayed Packages Custom Core is not liable for:

• Packages marked as "Delivered" by the carrier that are lost, stolen, or missing from the delivery location.

• Transit delays caused by carrier disruptions, weather, natural disasters, or labor disputes.

• Delays or seizures caused by customs inspections, border agencies, or regulatory bodies.

For missing or delayed shipments, the customer must file a claim directly with the shipping carrier using the provided tracking details.

4. Incorrect Shipping Addresses Customers are solely responsible for providing an accurate and complete shipping address at checkout.

• Custom Core is not responsible for items delivered to an incorrect address provided by the buyer.

• Packages returned to us due to an insufficient address, failure to claim, or delivery refusal will not be refunded. Any reshipment fees are the sole responsibility of the customer.

5. Customs, Duties & Taxes Custom Core is not responsible for any customs fees, import duties, tariffs, or local taxes incurred during international shipping. All applicable fees are the sole responsibility of the customer.